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Service Level Agreement
Our team is always available, no matter the time or day, throughout the year. Your satisfaction is our primary concern!
SLA Objective:
This document outlines the terms and conditions of our commitment to our customers in terms of performance, reliability, and support for the web hosting services provided by VisuHost.
Performance and Uptime:
VisuHost guarantees a service availability of 99.9% on a monthly basis. This guarantee covers network and server access, excluding scheduled maintenance periods and interruptions beyond our control.
Technical Support:
Our technical support team is available 24/7 to address any technical inquiries or issues. Support requests will be addressed within a **maximum** timeframe of 24 hours from receipt.
Maintenance and Updates:
Scheduled maintenances are communicated at least 48 hours in advance. Critical updates may be performed with shorter notice to ensure the security and performance of services.
Compensations:
In the event of failure to meet the 99.9% availability commitment, VisuHost will offer compensation in the form of service credit, calculated based on the duration of the outage and the affected service.
SLA Revisions:
VisuHost reserves the right to modify this agreement at any time. Customers will be informed of any significant changes.